BRANCH ASSISTANT

Job Description:
We are looking for a responsible and customer-focused Branch Assistant & Telecaller to support daily branch operations and handle telecalling activities for an insurance corporate agency Pvt. Ltd. The role includes customer coordination, lead follow-ups, and limited field support. Freshers with good communication skills are welcome to apply.
Key Responsibilities:
Handle inbound and outbound calls to customers for lead generation and follow-ups
Explain insurance products and services to customers over the phone
Support branch operations including documentation and data entry
Assist customers with policy-related queries and basic service requests
Coordinate with the sales and field team for customer meetings
Maintain and update customer records and call reports
Support field executives with paperwork and follow-ups when required
Ensure smooth day-to-day functioning of the branch
Requirements:
Freshers and experienced candidates can apply
Experience in insurance corporate agency or telecalling is an advantage
Good communication and interpersonal skills
Basic computer knowledge (MS Office / CRM preferred)
Willingness to support field work when required
Preferred Skills:
Customer-oriented and polite communication
Organized and detail-focused
Ability to handle multiple tasks efficiently